Privacy Policy:

Rainbow Speech Pathology

PART 1 – ABOUT THIS POLICY

1.1 Purpose

Rainbow Speech Pathology is committed to protecting the privacy of personal information we collect and hold about individuals.

Rainbow Speech Pathology complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like (name of practice) handle your personal information (including your health information), and Speech Pathology Australia’s Code of Ethics (2010).

This Privacy Policy explains how Rainbow Speech Pathology manages the personal information we collect, use and disclose.

Rainbow Speech Pathology is a private speech pathology practice under the ownership of HIPO Insights Pty Ltd trading as Rainbow Speech Pathology.

PART 2 – HOW RAINBOW SPEECH PATHOLOGY HANDLES YOUR PERSONAL INFORMATION

2.1 Rainbow Speech Pathology’s Legal Obligations

In order to provide you with the health care services that you have requested, Rainbow Speech Pathology will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us we may not be able to provide you with the services you are seeking.

2.2 What information does Rainbow Speech Pathology collect?

We will only collect the information we need for the particular function or activity we are carrying out. We collect information from you that is necessary to provide you with speech pathology services and to manage our relationship with you. The information we collect includes: your name, date of birth, address, NDIS, Medicare health fund details and information about your health history and family history. We require this information to assist the speech pathologist to diagnose and treat you.

2.3 How does Rainbow Speech Pathology collect health information?

We will usually collect your health information directly from you. Sometimes, we may need to collect information about you from a third party (such as a relative or another health service provider).

2.4 How does Rainbow Speech Pathology use your information?

Rainbow Speech Pathology uses your personal information for the purpose you have given the information to us. We will use your information to provide speech pathology services to you, to manage our relationship with you and to contact you in relation to matters concerning your care. We may also use your information for other purposes permitted under the Privacy Act 1988.

We may disclose your information to the following people:

(a) disclosure to other health professionals involved in your treatment

Your personal information will generally only be used by the speech pathologist involved in your care, however on occasion

your care may be provided by a number of health professionals (for example., speech pathologist, occupational therapist and/or psychologist) working or consulting together. We may disclose your information to these health professionals as part of the process of providing your care and to other health professionals involved in your care.

(b) the referrer

Rainbow Speech Pathology will usually send a discharge summary to the referrer (i.e., your medical practitioner) following discharge from (name of the practice) or at other times, as required for your care.

If you do not wish us to provide a copy of your discharge summary to the referrer you must let us know. Also, if the referrer’s details have changed please let us know.

(c) Relatives, guardian, close friends or legal representative

We may provide information about your condition to your parent, child, other relatives, close personal friends, guardians, or to a responsible person for you, unless you tell us that you do not wish us to disclose your health information to any such person.

Other uses and disclosures

In order to provide the best possible environment in which to treat you, we may also use or disclose your personal and health information where necessary for:

• activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;
• invoicing, billing and account management;
• to liaise with your health fund, Medicare or the Department of Veteran’s Affairs and where required provide information to your health fund, Medicare or the Department of Veteran’s Affairs to verify treatment provided to you;
• the purpose of sending you standard reminders, for example for appointments and follow-up care, by text message or email to the number or address which you have provided to us.

(f) Other uses with your consent

With your consent we may also use your information for other purposes such as including you on a marketing mail list, or research. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. We will not disclose your personal information to any individual who is outside Australia.

2.5 Access to and correction of your health information

You have a right to access the personal and health information that we hold about you. You can also request an amendment to your personal and health information should you believe that it is inaccurate. If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record.

Should you wish to obtain access to or request changes to your health record you can ask for our  Administration team (see details below) who can give you more detailed information about Rainbow Speech Pathology ‘s access and correction procedure.

Please note that Rainbow Speech Pathology may recover reasonable costs associated with supplying this information to you.

2.6 Data Quality

Rainbow Speech Pathology will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.

2.7 Data Security

Rainbow Speech Pathology will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy.

Rainbow Speech Pathology will destroy or permanently de-identify any of your information which is in it’s possession or control and which is no longer needed for the purpose for which it was collected provided Rainbow Speech Pathology is not required under an Australian law or court/tribunal or otherwise to retain the information.

2.8 What to do if you have a complaint about privacy issues

If:

(a) you have questions or comments about this Privacy Policy;

(b) Rainbow Speech Pathology does not agree to provide you with access to your personal information; or

(c) you have or a complaint about our information handling practices,

You can lodge a complaint with or contact our administration team on the details below. We will promptly review your complaint and provide a response to you.

2.9 How to contact us if you have a complaint about privacy issues

By letter: Rainbow Speech Pathology shop 5/ 16 Brighton road Sandgate 4017

By email: [email protected]

By telephone: 3609 2007